Making a Reservation

Making a Reservation FAQ


Making a Reservation
How do I reserve my room?
Our reservation process is very simple. Select or enter the desired city, enter the dates of arrival and departure, and enter the number of guests.
A list of hotels or apartments will appear on the screen. For more information, click the name of the property or the Info link.
  • After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information in the center of the screen, then clicking on the Book Now button on the right side of the screen.
  • After you have selected your desired room type, you will be taken to a "Secure Reservation Request" form. Then you will need to review the "Reservation Information" and fill in the blanks on the "Guest Information" section. Be sure your name and email address are spelled correctly.
  • After you fill out all of the needed information, press the "Submit Reservation" button.
  • If further correspondence is necessary prior to confirming the reservation, a Customer Care agent will reply back to you with an email within 24 hours.
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Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your security, utilizes SSL secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.
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What credit card types are accepted for guarantee/deposit?
The card types accepted for guarantee/deposit will be listed in the Info section of the hotel description.
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My credit card number is correct, but the hotel is not accepting it. Why?
There are a few possibilities:
  • Your card type is not accepted at the hotel.
  • The card expiration date precedes the reservation date.
  • You have reached your credit limit.
  • There is a computer error.
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Can I specify where I would like my room located (preferred floor, next to pool, etc.)?
If special requests are accepted by the lodging, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.
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What is the difference between a Twin and Double room ?
A Twin room is a room fo 2 people with 2 single beds, and the Double is a room for 2 guests and 1 large bed. Where possible the hotels will try to accommodate you with the bed type choice requested, but sometimes this may not be possible and is the sole responsibility of the Hotel in question.
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Is the room rate per person or per night?
Rates are quoted on a nightly basis unless otherwise specified. SOME RATES MAY REQUIRE SPECIAL IDENTIFICATION. Taxes and fees not included unless otherwise specified in the detailed Rate Rules. Extra people, children, roll-away beds and incidentals may be subject to additional charges
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What about the special discounts?
Many of the participating hotels offer "Special Internet Rates" to our users. These rates offer substantial savings.
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I should receive a discounted rate. How do I get this?
The rates displayed are the only rates available to this site for making reservations. These rates may include government, corporate, or senior discounts. You may need special documentation at check-in to confirm you are qualified to receive that rate. Please do not expect to receive such a rate at check-in without the proper identification even if you have selected to book it online.
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Is there a waiting list for sold out hotels?
In certain instances, can make reservations at sold out properties. Often lodgings identified as "Special Internet Rates" are providing sold out availability. If you want to be placed on a waiting list, we sometimes will offer you this option.
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